Complaint Management Policy
1. Entry
As ENSB Sigorta, we are committed to keeping customer satisfaction at the highest level. This policy explains how customer complaints are handled and resolved.
2. The Procedure for Receiving Complaints
Customer complaints are recorded and reviewed in accordance with the standard procedures determined by [Company Name]. It is ensured that complaints are correctly classified and forwarded to the relevant departments.
3. Complaint Investigation and Feedback
Complaints are investigated as soon as possible and feedback is provided to the relevant customer. The necessary steps are taken to resolve complaints and the process is monitored.
4. Transparency and Improvement in Complaint Management
ENSB Sigorta is based on transparency and continuous improvement in the complaint management process. It takes steps to improve the quality of service by evaluating customer feedback.
5. Communication
For more information about our complaint management policy or if you have a complaint, please do not hesitate to contact us.
